Terms & Conditions of Sale

1.GENERAL
All orders are accepted on the terms, conditions and exclusions herein contained. These terms, conditions and exclusions (either taken as a whole or in any part or individually) shall not be varied, nor shall their application to any order be excluded or limited in any way whatsoever, except as agreed by us in writing; all special requirements with regard to marking, labelling, packaging etc.

2.PRICE
Prices on our website or quoted are those ruling at the date of the quotation or as shown on our website, and shall be subject to revision if increases in cost or other circumstances arise. Prices quoted exclude V.A.T and will be charged additionally to the Buyer. * Condition 9 also applies.

3.DELIVERY
a) Dates for delivery are given in good faith and as accurately as possible, but are not guaranteed. We shall be under no liability whatsoever for any delay in performance of any order by reason on in consequence of force majeure or of any matter or thing outside our control including but not limited to labour, civil commotion, natural catastrophe, government restriction, shortage of supplies of customer's instructions or lack of instructions. We shall have the right to dispatch goods when order is complete and not before unless agreed in writing by Akro Ltd. We shall have the right to invoice any portion of an order upon dispatch.

b) Minimum Order Value is £60.00 + Vat and Costs for delivery are £5.95 + V.A.T for all orders irrelevant of size and or total price of your order. Delivery costs are calculated based on the average cost of delivery, it is irrelevant on the value or weight of goods purchased.

c) Delivery method; we use various methods of delivery depending on the items and weight of items. All our deliveries require signing for and therefore an address must be given for delivery where a person is available for accepting your goods. Where a failed delivery occurs then a card will be left by the courier stating the contact details of the delivery company, it is the responsibility of the Buyer to contact the delivery company to re-arrange the delivery. In the event that the Buyer does not contact the delivery company and the goods are returned to Akro Ltd the Buyer will bare the costs for returning and for re-delivery of their order.

4.RETURNS
1) The Buyer will require a returns authorisation number to return any item, the Buyer must telephone our office on 01638 712 522 where an authorisation number can be given.

2) Un-required goods for credit will only be accepted within 7 days of invoice and must be in perfect condition and in original packaging. After 7 days a 30% restocking charge will apply. No goods are accepted under any circumstance for return after 30 days.

3) Full purchase details are required and must be included with returns.

4) All goods are returned at the expense on the Buyer except where goods supplied are; (incorrect, damaged or not as described)

Where incorrect sizes have been ordered and the Buyer requires exchanging for different size then the Buyer shall be responsible for the Return & Re-delivery charges.

5) No special order items (Non Stock Lines) will be accepted back for credit

5.DAMAGES & SHORTAGES

All deliveries of goods must be inspected at time of delivery and the delivery drivers paperwork must be clearly marked as Damaged or Items Missing.

If any order is received short or damaged, notification must be received within 24 hours of delivery (to allow for courier claims).

6.CREDIT/PAYMENT TERMS
Unless otherwise agreed in writing payment shall be made in advance. For all account customers' payment is strictly net 30 days from date of invoice. Akro Ltd may charge 8% above the base rate of Barclays Bank PLC on any account not received by this date. The title of goods will not pass to the Buyer until the goods are paid for in full.

7.GUARANTEE & LIABILITY
Goods supplied by Akro Ltd are guaranteed in accordance with the terms and conditions of the manufacturer's warranty provided with the goods (normally 1 year) where warranty's are not stated please contact our office on 01638 712 522 to find out the actual warranty given. The warranty applies to UK mainland only. Our warranty does not apply to wear and tear, or if a product has been damaged or misused. It does not apply to machines/equipment that is marked 'no commercial warranty' which are suitable for domestic use only and which must be returned direct to the manufacturer in the event of breakdown. Machines returned for repair in warranty where it is found the machine has been abused or has not been used in accordance with manufactures instructions will be charged for. This also applies to machines that have not been maintained properly, including cleaning and descaling where necessary.

8.OTHER TERMS
Akro operates a policy of continuous product development and improvement and from time to time, may alter the specification of items shown in our catalogue and on our website.

Images shown on our website in most cases is correct but items may differ in appearance to the item that is shown although the specifications will be correct as much as is possible.

We reserve the right to change prices without prior notification.

9.CHANGES
Every effort is made to prevent printing errors in our catalogue and on our website. Any error will be at the time of ordering, so that we can proceed with correct details and pricing.

In line with Akro quality policies, telephone calls may be monitored/recorded for training purposes.

10.HAZARDOUS GOODS
Certain items i.e. Butane gas canisters and chafing fuel, are not available outside the UK mainland.

11.DISCOUNTS
Customers that are looking to place large orders (in excess of £500.00 net not including machines) may be entitled to a further discount.

Please contact our quotations dept either by;
W. www.catersupplies.co.uk
T. 01638 712 522
F. 01638 712 769
E. salesteam@akro.co.uk
Akro Ltd. 85, Gregory Road, Mildenhall, Suffolk. IP28 7DF